Refund policy

Last updated: 21 October 2026

This policy explains when we refund a subscription payment.

Free plan

The Free plan needs no payment.

Mistaken or duplicate payments

If you pay twice, pay more than the price, or we cannot activate your plan, we refund the extra or the whole amount within 7 working days of confirming it.

Your first paid period

If ActShadow is not right for you, you can ask for a refund within 7 days of your first paid plan starting. We refund the full amount, less any charge your payment provider deducted.

After that

Fees for a period that has started are not refundable, monthly or yearly. You can simply choose not to renew: your plan keeps working until its paid-until date.

How refunds are paid

To the same bKash, Nagad or Rocket number, or the same bank account, that the payment came from.

How to ask

Contact us with your company name, the payment date and the transaction ID. Our contact details are on the home page of this website.